The Private Health Insurance Ombudsman provides an independent service to help consumers with health insurance problems and enquiries.
The Ombudsman can deal with complaints from health funds, health fund policy holders, private hospitals or medical practitioners. Complaints must be about a health insurance arrangement.
PHIO also manages the website www.privatehealth.gov.au where members can find out about private health insurance and search for and compare selected features for all private health insurance products offered in Australia.
Contact Details Private Health Insurance Ombudsman Suite 2, Level 22, 580 George Street Sydney NSW 2000 Post: The Private Health Insurance Ombudsman Office of the Commonwealth Ombudsman GPO Box 442 CANBERRA ACT 2601
Complaints Hotline: 1300 362 072 (option 4 for private health insurance) Health insurance advice: 1300 737 299 Fax: (02) 6276 0123 Email: phio.info@ombudsman.gov.au Website: www.privatehealth.gov.au Online complaints: http://www.ombudsman.gov.au/making-a-complaint/contact-us