Glossary of terms

Here’s a guide to assist you in understanding the meaning of the terminology used by CBHS Corporate Health.

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  • Private Health Insurance Ombudsman (PHIO)

    The Private Health Insurance Ombudsman provides an independent service to help consumers with health insurance problems and enquiries.

    The Ombudsman can deal with complaints from health funds, health fund policy holders, private hospitals or medical practitioners. Complaints must be about a health insurance arrangement.

    PHIO also manages the website where members can find out about private health insurance and search for and compare selected features for all private health insurance products offered in Australia.

    Contact Details
    Private Health Insurance Ombudsman
    Suite 2, Level 22, 580 George Street Sydney NSW 2000

    The Private Health Insurance Ombudsman
    Office of the Commonwealth Ombudsman
    GPO Box 442

    Complaints Hotline: 1300 362 072 (option 4 for private health insurance)
    Health insurance advice: 1300 737 299
    Fax: (02) 6276 0123
    Online complaints: 


    See also: