Glossary of terms

The age that a person is assigned when first purchasing Hospital cover, as relevant to Lifetime Health Cover. For more information click here

If you change your home address, you should make sure that you update your details with CBHS Corporate Health. Some changes may require you to adjust your cover. Each state has different rules related to ambulance coverage. You can change your address or contact details online or call our Member Care Centre on 1300 586 462.

Chemotherapy is the use of drugs to treat cancer by destroying or slowing the growth of fast-growing cancer cells. 

CBHS Corporate Health does not pay benefits for chemotherapy treatment performed as a non-admitted patient.  If you are an admitted patient to receive chemotherapy treatment please contact our Member Care on 1300 586 462 to confirm your cover.

The CBHS Corporate Health Choice Network is a group of providers who are committed to reducing or removing the gap for Extras services on selected preventative dental and optical frames, lenses and contact lenses.

Private health insurance consumers have the right to transfer between different insurers without re-serving waiting periods. When a consumer transfers to a new health insurer, a clearance certificate is required in order to confirm the previous level of cover held and whether or not the Lifetime Health Cover loading should apply.

Details provided on the clearance certificate include:

• Level of cover
• Join and cancellation date
• Waiting periods served
• Certified Age of Entry (CAE)
• Lifetime Health Cover age
• Days Without Cover
• Persons covered

For more information click here

 A Cochlear Implant (CI) is a surgically implanted electronic device that provides a sense of sound to a person who is profoundly deaf or severely hard of hearing. The Cochlear Implant is often referred to as a bionic ear. Unlike hearing aids, the cochlear implant does not amplify sound, but works by directly stimulating any functioning auditory nerves inside the cochlea with electrical impulses. External components of the cochlear implant include a microphone, speech processor and transmitter which also allow an individual to adjust the sound for quality and amplification.

The Private Health Insurance Code of Conduct is a self-regulatory code to promote informed relationships between private health insurers and consumers. As a signatory to the Code of Conduct, CBHS Corporate Health has made a commitment to:

• Work towards improving the standards of practice and service in the private health insurance industry.
• Provide information to members in plain language.
• Promote better informed decisions about private health insurance products and services by:
• Ensuring that policy documentation is full and complete.
• Providing clear explanations on the contents of the policy documentation upon request.
• Ensuring that staff providing information on health insurance are appropriately trained.
• Ensure that information exchanged between CBHS Corporate Health and its members is protected in accordance with privacy principles.
• Provide information to members on their rights and obligations under their policy with CBHS Corporate Health, including information on the code of conduct.
• Ensure all members are aware of the internal and external dispute resolution process.

Colonoscopy or coloscopy is the endoscopic examination of the large bowel and the distal part of the small bowel with a CCD camera or a fiber optic camera on a flexible tube passed through the anus. It can provide a visual diagnosis (e.g. ulceration, polyps) and grants the opportunity for biopsy or removal of suspected colorectal cancer lesions.

Comfort and fit are specialists in orthopaedic and medical grade footwear.

CBHS Corporate Health pays benefits, on some levels of cover, for orthopaedic footwear provided by Comfort & Fit if the claim is supported by a referral from a:

• Podiatrist
• Orthopaedic surgeon
• Rheumatologist
• Rehab Specialist
• Physiotherapist

More information: Comfort & Fit, Top Extras

Shoes purchased from Comfort & Fit are payable under the Artificial Aids limit.

Compounding (also pharmaceutical compounding and compounding pharmacy) is the mixing of drugs by a compounding pharmacist to fit the unique needs of a patient. This may be done for medically necessary reasons, such as to change the form of the medication from a solid pill to a liquid, to avoid a non-essential ingredient that the patient is allergic to, or to obtain the exact dose needed. It may also be done for voluntary reasons, such as adding favourite flavours to a medication.

CBHS Corporate Health will allow any member who has not yet made a claim, to cancel their membership and receive a full refund of any contributions paid within a period of 60 days from the commencement date of their policy.

The following conditions apply to the 60-day Cooling-off Period:

Members must ask for cancellation under the 60-day Cooling-off Period by telephone, letter, fax or email

The 60-day Cooling-off Period applies when a new member begins membership or when an existing member varies their level of cover

The 60-day Cooling-off Period begins the day the member receives their CBHS Corporate Health policy documentation

If for any reason the member receives no policy documentation, the 60-day Cooling-off Period begins 7 days after the membership commencement or variation date

CBHS Corporate Health will not refund paid contributions if claims have been or will be lodged for services received during the 60-day Cooling-off Period.

CBHS Corporate Health ensures that all detailed CBHS Corporate Health policy documentation explains the 60-day Cooling-off Period.

Click here for more information.

 

As of February 1, 2016, cosmetic service means an operation, procedure or treatment undertaken for the dominant purpose of improving appearance or improving psychological wellbeing. Medicare benefits are not payable for non-therapeutic cosmetic surgery. Cosmetic services are listed as Exclusions on all CBHS Corporate Health hospital products. To confirm cover, please contact our Member Care Centre on 1300 586 462 or help@cbhscorp.com.au

Please click here to see the 2015 definition of this term.

Counselling is a process that enables a person to calmly address their problems and issues in a supportive environment so that a greater understanding can be achieved. This can assist a person to make positive changes or it may help someone accept a difficult situation and become more resilient.

CBHS Corporate Health does not pay benefits towards counselling services provided by a counsellor. For information on services provided by a psychologist, please contact Member Care on 1300 586 462.

Continuous Positive Airway Pressure (CPAP) is the use of continuous positive pressure to maintain a continuous level of positive airway pressure in a spontaneously breathing patient. A CPAP Machine is payable under the Artificial Aids limit.