Glossary of terms

The Private Health Insurance Code of Conduct is a self-regulatory code to promote informed relationships between private health insurers and consumers. As a signatory to the Code of Conduct, CBHS Corporate Health has made a commitment to:

• Work towards improving the standards of practice and service in the private health insurance industry.
• Provide information to members in plain language.
• Promote better informed decisions about private health insurance products and services by:
• Ensuring that policy documentation is full and complete.
• Providing clear explanations on the contents of the policy documentation upon request.
• Ensuring that staff providing information on health insurance are appropriately trained.
• Ensure that information exchanged between CBHS Corporate Health and its members is protected in accordance with privacy principles.
• Provide information to members on their rights and obligations under their policy with CBHS Corporate Health, including information on the code of conduct.
• Ensure all members are aware of the internal and external dispute resolution process.