The DDR Service Agreement applies when you are paying using a direct debit facility or credit card. 

CBHS Corporate Health's Commitment

CBHS Corporate Health Pty Ltd will confirm the direct debit arrangements prior to the first drawing, and directly debit your nominated account on CBHS Corporate Health's drawing dates. If the nominated day falls on a weekend or public holiday, deductions will be made on the next business day. If you are uncertain as to when the debit will be processed to your account, please check with your financial institution.

Debiting your account

By providing us with a valid instruction, you have authorised CBHS Corporate Health to arrange for funds to be debited from your account.  You should refer to this DDR Service Agreement for the terms of the arrangement between CBHS Corporate Health and you.

CBHS Corporate Health debits all payments in advance. Your debit amount will not vary unless:

Your rights

If you want to make changes to the drawing arrangements, please notify CBHS Corporate Health in writing at least 4 business days prior to your next scheduled drawing date. Changes may include:

Your commitment to us

It is your responsibility to ensure that:

If your drawing is returned or dishonoured by your financial institution, we will notify you in writing. Any transaction fees payable by us in respect of the above may be passed on to you. Consecutive returns or dishonours may result in the direct debit facility being withdrawn.  


If you believe that there has been an error in debiting your account you should call us on 1300 586 462 and confirm the details in writing with us so that we can resolve your query. If your account has been incorrectly debited we will arrange for your financial institution to adjust your account accordingly. We will also notify you in writing of the amount by which your account has been adjusted. If your account has not been incorrectly debited, we will respond to your query by providing you with reasons and copies of any evidence for this finding.


We will keep any information (including your account details) in your DDR confidential.  We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you: